Burnout has become one of the most discussed topics in organisational life and rightly so. The sustained experience of depletion, disconnection and diminished effectiveness that burnout describes is real, costly and increasingly prevalent across industries and levels of seniority. What is less commonly discussed is the degree to which burnout is not a uniform experience. It does not look the same for everyone, it does not develop in the same way and it does not respond to the

In a VUCA world — Volatile, Uncertain, Complex, Ambiguous — resilience is not a personality trait that certain fortunate individuals happen to possess. It is a capability that organisations need to deliberately build in their leaders, their teams and the cultures that shape how people respond when circumstances become difficult.