Feedback is one of the most important inputs to any development process. Given well, it accelerates growth, builds trust and gives people the specific information they need to develop their effectiveness. Given poorly, it creates defensiveness, damages relationships and produces the very resistance to development that it is intended to overcome. Most leaders understand this in principle. Many continue to find the practice of giving feedback that is both honest and genuinely u

Communication is the mechanism through which all organisational work actually happens. Strategy, culture, feedback, collaboration, change and leadership each depend, at their most fundamental level, on how effectively people communicate with one another. And yet most organisations invest very little in helping their people understand the most basic truth about workplace communication: that different people prefer to communicate in genuinely and significantly different ways. W