Most change management programs are designed to deliver change. Fewer are designed to bring people with them through it. The distinction produces very different outcomes. A program designed to deliver change succeeds when the structural, process and communication elements are well executed. A program designed to bring people with it succeeds when individuals at every level are not merely subject to the change but are active participants in navigating and sustaining it. The se

Organisational change fails at a rate that should concern every leader who has ever sponsored a transformation program. Research consistently puts the failure rate of major change initiatives at somewhere between 60 and 70 per cent, not in terms of projects cancelled outright, but in terms of initiatives that do not achieve their stated objectives or sustain the changes they were designed to deliver. For decades, organisations have been investing in better project management,

In a VUCA world — Volatile, Uncertain, Complex, Ambiguous — resilience is not a personality trait that certain fortunate individuals happen to possess. It is a capability that organisations need to deliberately build in their leaders, their teams and the cultures that shape how people respond when circumstances become difficult.